means being informed.
Infoline
7:00 am - 10:00 pm – daily including weekends and holidays
We will be happy to answer your questions about our products and services and tailor their settings to your individual needs.
Blocking
NONSTOP 24/7
In case of loss or theft of cards, or if it is necessary to block accounts and online banking services due to suspected misuse or fraud.
Claims Hotline
8:00-17:00 – on working days
You can contact this line regarding the management and repayment of installment products (loans).
All phone numbers are charged according to the caller’s tariff for fixed-line calls.
To improve our services, calls to our Customer Service Centre are monitored and.
We do not charge any fees for customer service or advice.
The security of your finances is always our top priority. For quick and convenient handling of your request, you can take advantage of automatic verification through our virtual assistant. She will carry out the initial identification process within a few moments and help direct your call to the service you need.
If you choose not to use automatic verification, we recommend having the information required to verify your identity ready before contacting our information line. Ideally, prepare your password for telephone communication, which can be found in your contractual documentation or in the Smart Banking application.
When calling, simply tell the AI assistant what you need help with. The AI assistant will guide you to the most suitable solution, simplify navigation through our range of services, and in many cases will be able to help you immediately on her own.
Try our more convenient and faster service experience.
Please note that, for security reasons, an information line operator may ask you to undergo additional identity verification at any time during the call.
The best time to call an operator may vary from day to day depending on unexpected situations. If the lines are busy, use our voice menu’s Call Me Back service and we will call you back!
If our lines are busy, that doesn’t mean you have to wait in line - the voice menu will offer you our Call Me Back service. After you choose the service and confirm your phone number, we will call you back as soon as possible. If we’re unable to reach you, we will try to contact you again up to three times. We want to make sure that we’ve done our best to reach you. The Call Me Back service is free-of-charge.
Phone numbers other than those mentioned above may be used to make calls about special campaigns and to reach out to clients as regards telemarketing, alerts, service requests or internal bank surveys. These phone numbers will vary depending on the possibilities and use of the telecommunications service provider. When returning a missed call, we will notify you by voice and confirm that it was a call from UniCredit Bank. We want you to know who called you.
Our standard phone numbers are as follows: +420 464 623 625, +420 246 034 005.
What does the AI voice virtual assistant do for you today? She is ready to help you 7 days a week. She quickly understands the reason for your call, answers common questions, assists with simple requests, and, whenever necessary, will continue to connect you with the right specialist. Thanks to this, you can reach a solution to your request more quickly, waiting times are reduced, and our bankers can fully focus on situations where a personal approach is truly important. The assistant can handle everything else on her own.
Simply tell her what you need help with. The AI bot will guide you to the most suitable solution and make it easier for you to access the service you need. In addition, she can also verify your identity automatically.
Give her a try.
Benefits of the virtual assistant:
*The availability of individual self-service functions will be expanded gradually.
Bank Headquarters in the Slovak Republic
UniCredit Bank Czech Republic and Slovakia, a.s., branch of the foreign bank
With its registered office in
Šancová 1/A, Bratislava
PC 813 33
Company Registration No.: 649 48 242, registered in the Companies Register maintained by the Municipal Court in Prague under File No. 2310/B.
IMPORTANT BANKING INFORMATION
SWIFT (BIC): UNCR SK BX
Bank Code: 1111
ID No.: 47 251 336
Tax ID No.: SK4020423671
IBAN – NBS calculator
E-mail: kontakt@unicreditgroup.sk
Click on the map and choose the nearest branch.
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