Protect your card against misuse!
UniCredit Bank pays special attention to the protection of your payment card. Therefore, get more information about how to protect your card, and actively use the services offered by us.
Blocking of payment cards
In the event of the loss of your payment card, it is necessary to block the card immediately, and protect it against further use. To block your card, contact the Infoline at 800 14 00 14, or +420 221 210 031 for calls from abroad.
The Infoline will block the card immediately, and protect it against further use, and agree with you on issuing of a new payment card.
If you are going on holiday and your card will be left at home, you can protect the card against misuse and block the card for the period of your holiday.
For temporary blocking and subsequent unblocking of your card, please contact the Infoline at 800 14 00 14, or +420 221 210 031 for calls from abroad.
The blocking of your card is free of charge. You can find the contact data for card blocking on the HELP LINE card.
Safe payment on the Internet and MO/TO payments
For security reasons, all payment cards are locked for payments on the Internet or for payments without the presence of the card (for instance, phone orders, the so-called MO/TO payments).
To allow this method of card payment, please contact the Infoline at 800 14 00 14, or at +420 221 210 031 for calls from abroad.
All of our payment cards automatically support 3DSecure card security.
For maximum card protection on the Internet, we recommend using the card only at Internet merchants supporting 3DSecure secure Internet payments..
Data required for card payments on the Internet and MO/TO payment:
Opening or locking your card for card payments on the Internet or MO/TO payments is free of charge.
Product lists for personal debit cards
Use of payment cards
Most UniCredit Bank ATMs offers you the cash deposit service. For deposits at our ATMs, it is only necessary to have your UniCredit Bank debit card and to enter your PIN. It is only possible to deposit cash to accounts maintained in CZK. It is simple to deposit cash – a guide on the monitor will lead you. When depositing cash via an ATM, the funds are credited immediately.
It is possible to draw cash from any ATM in the Czech Republic or abroad which is marked with the same logo as the one shown on your payment card. For this transaction it is always necessary to enter your PIN code.
The Bank charges clients withdrawing cash from ATMs only the fee stipulated in the valid UniCredit Bank Tariff.
Surcharge for use of card in ATMs
If you withdraw cash from the ATM of another bank, it can happen that the ATM owner will charge an additional fee/surcharge for the use of its ATM.
The ATM owner should inform you of the additional fee/surcharge on the ATM screen (e.g., its amount, the name of the ATM owner, etc.) in the same language as the one you selected for use of the ATM.
If you do not agree with the fee/surcharge, you should cancel the cash withdrawal option. This fee/surcharge is not charged by UniCredit Bank.
You can also withdraw cash with the card over the counter at the bank, in the offices of other banks, and in currency exchange offices which are labelled and offer the so-called Cash Advance service. The cash being withdrawn is paid out only in the currency of the country where the service is provided.
Cash Back is an automatic service combining convenient payment by payment card for services and goods, and cash withdrawal. For card payment at a merchant in the Czech Republic, it is only necessary to apply for the issue of cash.
Minimum value of purchase is CZK 300.
Maximum amount of cash withdrawal is CZK 1,500.
Transaction currency only in Czech korunas.
The cash withdrawn is included in the total limit of your payment card.
Cash Back offers you additional benefits:
Card payment at a merchant is carried out mainly through an electronic terminal or mechanical scanner, the so-called imprinter. In the payment, the transaction is usually confirmed by entering the correct PIN code, signature on the receipt from the terminal, and/or by holding the contactless card in close proximity to the contactless terminal.
UniCredit Bank does not charge any fee for card use at a merchant in the Czech Republic or abroad.
Surcharge for use of card at merchants
In some countries, merchants can charge a surcharge for payments made by payment card added to the total price of purchase.
This fee/surcharge is not charged by UniCredit Bank.
Use the card only on websites which have secured data transmission (SSL protocol), there is https:// in the address bar of the web browser, and the padlock icon.
For payment by card on the Internet, the entire card number is usually provided, the card validity period, and the CVC2/CVV2 security code.
Never provide payment card’s PIN or the associated account number and password.
All UniCredit Bank payment cards allow for the most secure method of card payment at Internet merchants through the use of 3DSecure security.
You can order goods and services by telephone or by post (the so-called MO/TO payments) using your card. However, it is necessary to permit transactions in advance without the presence of the card on the Infoline. Before confirming an order, consider carefully each time whether the merchant is credible (for instance, publishes the complete address, complaint rules, and the like).
For more information on UniCredit Bank payment cards, see the Cardholder Handbook.
Priority Pass is the world's largest independent airport lounge access program for entry to more than 600 VIP airport lounges in over 100 countries around the world, and it offers in particular:
It provides access to VIP airport lounges, where you can spend time while waiting for your flights. This access is independent of your choice of airline or air ticket class. Whether you just have a normal wait or your flight will be delayed or cancelled, you can take advantage of the lounge’s quiet and comfort to work or relax. The most up-to-date list of VIP lounges and Conditions of Use are available at www.prioritypass.com.
Delivery of information by SMS and e-mail is an additional service that allows you to have up-to-date information on your account and payment card.
Get up-to-date information in the form of SMS or e-mail mainly on:
You can change your PIN for free using UniCredit Bank’s network of deposit ATMs. If you activate your card, the PIN can only be changed on the following business day after activation. It is possible to pay by card at a merchant and withdraw cash from ATMs immediately after a change of PIN; but it is possible to deposit cash via ATM or apply for a mini statement only on the following business day.